You may return any new, unopened items within 30 days of delivery for a full refund minus the restocking fee and shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If an international shipment is refused, the customer is responsible for all incurred duties and fees.
You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We charge a restocking fee of 3% on all orders that are refunded, no exceptions.
Website Terms and Conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Air Technik and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Air Technik. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Air Technik takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Website & E-Commerce
Product Purchase Terms & Conditions
You are provided with access to this Website/E-Commerce in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
Purchase of Products:
All orders are subject to acceptance in accordance with our Order acceptance policy.
All prices stated on the website are inclusive of VAT, but exclusive of delivery costs, except where stated. Prices and availability of products may be changed at any time without notice. Prices in retail stores may be different to the prices shown on this website. To be entitled to purchase any product from any of the retail stores, at the website price, please bring a printout of the required item(s).
Upon county selection if VAT is automatically removed then you must provide us with a valid VAT number for your country of residence. If we do not receive this within 48 hours then you must pay the VAT or we will refund you in full.
Please allow up to 7 working days for all Divide Buy orders to be fulfilled.
Your right to cancel:
Further, under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products with the exclusion of our ‘custom products’ or ‘special order’ which are not refundable and cannot be cancelled. However, we regret that we cannot accept cancellations of contracts for the purchases where the item/s has been unsealed. We also hold the rights to request that you inform us in writing or via telephone.
To cancel this contract, please pack the relevant item securely and send it to us so that we receive it within 7 working days after the day of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. Customised Parts or Personalised Gift Certificates). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. If your goods are incorrect, faulty or damaged on delivery we will either exchange the product or issue a full refund within 14 days of your delivery. This does not affect your statutory rights. If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or return of goods and refund for the goods. Any items that wish to be returned after the 7-day Distance Selling Regulations Notification period (and within 28 days of purchase) will be subject to a minimum 15% handling charge-If you have a change of mind or cancel for any other reason except if the item is found to be faulty. Items returned for refund or exchange which have been tested, trialled, or used will be subject to a greater handling charge. Any items returned with packaging or any other contents, such as fittings, looms, remote controls and instruction manuals missing or damaged will also be charged to the customer. Air Technik holds the right to charge additional costs for any returns than otherwise stated at their discretion; this may include for customised items or special orders.
Most items carry 12 months manufacturers warranty. Any items which develop a fault will need to be returned to Air Technik at customers cost unless agreed before hand. We recommend you return the items by registered post for safe delivery. If you wish to return a faulty product to ourselves, please contact us at email@example.com prior to shipping the product. Faulty goods returned which have been inspected by our engineers and found not to be faulty will be returned to the customer and will incur an appropriate carriage charge. It is therefore very important that all items are checked for a legitimate fault, by the customer, before returning them back to us.
Description of Goods:
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. All sizes quoted are approximate. The illustrations of colours and covers are representative only.
Order Acceptance Policy:
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. Non-acceptance of an order may be a result of one of the following:
* Our inability to obtain authorisation for your payment
* The identification of a pricing or product description error
* You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives. The sales contract is therefore completed in England and is therefore contracted in to English Law. We follow the governance of the Sales of Goods Act 1979. We reserve the right to reject any offer to purchase by you at any time.
Under the law, the Contract of Sale exists between us the retailer and you the consumer.
Consequently, if you have cause to complain, please contact us via email at firstname.lastname@example.org or by telephone, quote your order reference number and outline the nature of your complaint. We will then liaise with the manufacturer on your behalf.
The guarantee is void if a fault results from misuse of the product. Examples of misuse would include:
* Use without correct fitting
* Subjecting the product to excessive wear and tear.
* Overloading the product.
* Not using the product for its intended purpose or not following the guidelines set out by its manufacturer.
If in any doubt of please telephone us to discuss with a service engineer or professional.
Limitation of Liability:
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
• Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Registered Trading Address:
The Masters House, 92A Arundel Street, Sheffield, S1 4RE
INTELLECTUAL PROPERTY AND RIGHT TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.